ConvergeOne Portal

UI/UX Design, Development

ConvergeOne portal dashboard

Challenge

  • Create customer support portal to track and solve customer issues
  • Easy-to-use interface to create and monitor support tickets, escalate pending issues, and communicate with technicians.

 

Solutions

  • Launched fully redesigned and redeveloped customer portal
  • Seamlessly integrated front-end interfaces with complex information and data repositories in the backend
  • Improved customer experience with an easy to navigate user experience and less complex communication

ConvergeOne Portal

ConvergeOne is a billion dollar, single-source IT provider in the phone systems, computer networks, computer hardware, and application development space.

Launch Site
ConvergeOne voice quality reports by map view
ConvergeOne reports screen
ConvergeOne launchpad portal
ConvergeOne list of voice quality reports screen

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Delta Dental Website View

Delta Dental of Minnesota is the largest regional provider of dental benefits, serving over 9,100 Minnesota and North-Dakota based purchasing groups and over 4.3 million members nationwide.