Case study: Transforming benefits management for Delta Dental of Minnesota through a modern digital portal

Delta Dental of Minnesota is the largest regional provider of dental benefits, serving over 9,100 purchasing groups across Minnesota and North Dakota, and supporting more than 4.3 million members nationwide.

The challenge
Delta Dental needed a more modern, intuitive way for employer groups and brokers to manage benefits. Their existing system lacked self-service functionality and was becoming a barrier to both operational efficiency and user satisfaction.

The solutions
Creed designed and built a comprehensive digital portal tailored to the needs of Delta Dental’s employer clients and brokers. The platform streamlined core tasks such as eligibility management, billing, and reporting while prioritizing usability and scalability.

The results
The new portal improved access to essential tools, reduced administrative workload, and enhanced user satisfaction.