A modern portal built to streamline underwriting
How Creed helped TPAC replace legacy workflows with automation and access control
The challenge
TPAC Underwriters, Inc., a leading Managing General Underwriter with over 30 years in medical insurance, relied on a manual, “fax-machine”– style process for generating quotes and collaborating with brokers and clients.
“We’ve always been frustrated at how hard it is for a group to come to us and get the data we need and provide a quote quickly and accurately. We dreamed for years about improving this process but lacked the in-house expertise.”
— Ryan Newville, VP of Technology & Risk Analysis at TPAC
This cumbersome workflow led to:
- Inefficient quote generation: Multiple rounds of data entry, transcription errors, and version-control headaches.
- Fragmented collaboration: Underwriters, brokers, and clients toggled between emails, phone calls, and spreadsheets.
- Security & access gaps: No unified role-based authentication, increasing compliance risk.
- Scalability constraints: Legacy systems couldn’t support multiple branded instances or rapid feature rollout.
The solution
Creed partnered with TPAC to deliver a secure, scalable underwriting portal in three phases:
- Discovery & requirements gathering
- Facilitated workshops and interviews with underwriters, brokers, and IT to map existing workflows and pain points.
- Developed user personas and journey maps to prioritize automation opportunities.
- Conducted technical feasibility analysis for integrating Azure AD/Google SSO, MFA, and quoting APIs.
- Facilitated workshops and interviews with underwriters, brokers, and IT to map existing workflows and pain points.
- UX strategy & digital design
- Defined secure, role-based access controls with single sign-on and multi-factor authentication.
- Created wireframes and interactive prototypes for quote creation, approval routing, and client tracking.
- Embedded real-time messaging and contextual help directly into the portal interface.
- Defined secure, role-based access controls with single sign-on and multi-factor authentication.
- Phased development & implementation
- Implemented SSO/MFA via Azure and Google identity services.
- Built API-driven automation for quote generation, version history, and census data uploads.
- Established a multi-instance architecture enabling custom branding for each broker channel.
- Deployed key modules:
- Opportunities & group management
- Quote creation, adjustments & version history
- Integrated chat & messaging
- Role-based user administration
- Interactive help & documentation
- Web Analytics for usage insights
- Opportunities & group management
- Implemented SSO/MFA via Azure and Google identity services.
“I was very impressed with Creed’s team ability to dig in, ask good questions, and quickly get up to speed on our business. They truly understood what we do and how to solve our biggest challenges.”
— Ryan Newville
Results
Post-launch, TPAC realized:
- Streamlined operations: Automated workflows cut manual rework and transcription errors.
- Enhanced security & compliance: SSO and MFA provided robust access control.
- Faster turnaround: Quote generation time reduced from weeks to days.
Learn more about this project by checking out our full conversation with the TPAC team.
Ready to transform your underwriting workflows?
Let’s discuss how a custom portal can streamline your processes, strengthen security, and scale with your business.
