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Tag: Journey mapping

A modern portal built to streamline underwriting

How Creed helped TPAC replace legacy workflows with automation and access control The challenge TPAC Underwriters, Inc., a leading Managing General Underwriter with over 30 years in medical insurance, relied on a manual, “fax-machine”– style process for generating quotes and collaborating with brokers and clients. “We’ve always been frustrated at how hard it is for […]

WordPress redesign and rebuild boosts UX and brand consistency for Trauma Free World

Trauma Free World is a global nonprofit equipping educators, practitioners, and organizations with trauma-informed resources and training. As their offerings expanded from new workshops and community programs to digital products, their website lagged, with inconsistent styling, scattered content, and a backend that often tied up staff in developer requests.  To better showcase their mission, guide […]

Finding the Right People: How Creed Simplifies Recruitment to Streamline User Research

At Creed, we’ve seen firsthand the challenges many of our clients face when it comes to user research. The struggle to navigate the research process and find suitable participants is real. In this blog, we’ll address some common concerns and share practical solutions that have worked for our clients. The User Research Conundrum Many organizations […]