Delta Dental of Minnesota

Delta Dental of Minnesota

Delta Dental of Minnesota is the largest regional provider of dental benefits, serving over 9,100 Minnesota and North-Dakota based purchasing groups and over 4.3 million members nationwide.

Launch Site

Challenge

• Build and launch a new benefits management portal to help serve two main audiences – Delta Dental employer clients and brokers
• Create intuitive, self-service digital tools for dental benefit users
• Reduce costs and improve efficiency for call center team members and staff
• Streamline user experiences and improve access to on-demand information

Solution

• Launch easy-to-navigate employer services portal to serve Delta Dental’s clients and their employees
• Maintain and enhance Employer Services Portal to meet ongoing business needs
• Improve effectiveness of call center, by moving to digital self-service available 24/7