A Customer Portal That Stands Out
ConvergeOne, a single-source provider for everything IT, needed a redesign and rebuild of their customer portal. This complex customer tool needed an updated look to match ConvergeOne's newly designed brand standards and a smoother user experience layer, all while adhering to strict SOC2 compliance regulations.
To be successful, we knew that we would need to work tightly with the ConvergeOne team to learn the in’s and out’s of their existing systems. We needed to determine what legacy code or structure could stay and what would need to be rebuilt from the ground up.
The shared knowledge we gained in our Discovery process forged a strong partnership with our client and set the stage for ongoing collaboration throughout the project. Regular status check-ins that included team members from all disciplines, across both teams, helped to encourage swift feedback and timely approvals. And, applying an agile work flow where UX, Design and Dev worked in tandem to iterate and evolve the project to streamline the timeline was critical to our success.
Currently supporting over 5,000 customers.
Over 50k lines of code written on this project
100% new UX and interface design.